GUEST SERVICE OFFICER
For any assistance, please dial “0” or “100”.
Room To Room Calls:
– Please dial the room number.
EMERGENCY EXITS
Evacuation instructions and floor plans are located at your room door.
SECURITY
Your safety and security are one of the utmost concerns to us. Please read carefully the Safety guide- lines provided in this directory. If a security need arises, please contact the Guest Service Officer for immediate attention.
NON – SMOKING ROOM
Hôtel Colline is 100% non-smoking. In case of violating this provision, guests must pay compensation fee of VND 2,500,000 per detection of smoking for deep recovery, deep cleaning, deodorizing equipment. We hope you will respect the fact that many individuals today have severe allergies. Thank you for your cooperation.
HOUSEKEEPING
Our housekeeping staff are scheduled to clean guest room every day during your stay.
If you require additional blankets, pillows, amenities or stationeries, please contact Guest Service Officer for assistance.
EXTRA BED
Depending on your room size, we can provide an extra bed if required. Please contact Guest Service Officer for assistance.
LUGGAGE ASSISTANCE
To assist you with your luggage needs, please contact Guest Service Officer at any time.
TAKE AWAY BREAKFAST & ROOM SERVICE
In sudden cases that you cannot have breakfast at the hotel. Please inform our Guest Service Officer for preparation take away breakfast in advanced.
A Room Service Menu is attached with this Directory, please contact “0” for assistance.
DISABILITY ROOMS
The hotel offers in-room specially equipped to accommodate handicapped guests, as well as wheelchairs. Should you need assistance in this regard, please contact Guest Service Officer.
WAKE-UP CALL
Please contact Guest Service Officer for personal wake-up calls.
LAUNDRY
Laundry bags and forms are prepared in your room. Please complete the form, place with the laundry in the plastic bag and contact the Guest Service Officer for assistance.
SAFETY BOXES
Please do not leave any valuables unattended in your room. Please use the safety box provided in your room with your own password.
BREAKAGES AND MISSING ITEMS
Please note that you will be held responsible for all/any breakages and/or missing items in your room and will be charged accordingly. Please find the item compensation list attached.
LOST AND FOUND
Found items are kept in our Lost & Found inventory. Please contact Guest Service Officer for assistance. Shipping fee is at your own cost.
MAINTENANCE
If something is not in working order, please contact Guest Service Officer for assistance.
MOVIES AND TV
National and selected international TV channels are available at no charge. Please read the TV instructions & Chanel list.
PET POLICY
For the convenience of other guests and in an effort to help us provide the cleanest and most sanitary accommodations possible, pets are not permitted at hotel.
PARKING
Outdoor free of charge parking is available for all registered hotel guests. The hotel will not be responsible for any lost or damaged items left in vehicles.
TRANSPORTATION & SIGHT SEEING TOURS
Panama Nha Trang Hotel provides airport shuttle service and half-day or full-day tour with various options suitable for your itinerary. Please contact our Guest Service Officer for more information.
ATM SERVICE & BANKS
There are some ATMs located nearby the hotel (2 – 5 minutes walking from hotel).
Banking hours is from Monday to Friday (8:00 am to 5:00 pm). Please contact our Guest Service Officer for assistance.
FLOWERS & GIFTS
Panama Nha Trang Hotel provides flowers and gift services on request. Planning a surprise? Please contact our Guest Service Officer for consultant.
BUSINESS CENTRE
Conveniently located on the first floor, our Business Center offers the following facilities and services to meet the needs of business travelers. In addition, office services are available at a reasonable charge.
• High speed broadband internet access.
• Printing and photocopying.
• Overseas and local courier services.
• Meeting equipment rentals.
• Translation and interpretation services.
• Stamp and postcards.
Please contact our Guest Service Officer for more information.
DOCTOR AND MEDICAL SERVICES
Should you require any medical service as well as first- aid assistance, our Guest Service Officer may assist you right away.
POSTAL SERVICE
Express mail and package services is available 24 hours at Guest Service Counter. Please contact our Guest Service Officer for assistance.
