For your safety, please read the following instructions carefully
1. Fire safety
– The fire escape plan which clearly marks your room’s location and the fire exits is mounted behind your room doors.
– In the unlikely event of fire, please take your room key and go calmly to the nearest emergency exit and proceed down the stairs.
A. If you discover fire or smoke inside your room:
– Call the hotel operator (dial 0) and give your name and your room number. – Fix a wet cloth over your nose and mouth to avoid inhaling smoke.
– Take your room key, exit the room and close the door behind you.
– Alert others in the area.
– Activate the nearest fire alarm.
– Walk to the nearest stairway (DO NOT USE LIFT) and exit the building.
– If you are caught in smoke, take short breaths and crawl to escape.
– Follow the instructions from hotel staff.
B. If you are ordered to evacuate your room:
– Exit with caution, feel the door. If the door is NOT HOT, open it slightly and look in both directions for the nearest stairway (DO NOT USE LIFT) and exit the building.
– Take your room key, exit the room and close the door behind you.
– Walk to the nearest stairway (DO NOT USE LIFT) and exit the building.
– If you are caught in smoke, take short breaths and crawl to escape.
– If you cannot do down, go back to your room.
C. If you are ordered to evacuate your room and the room door is HOT:
– If the room door is HOT, DO NOT OPEN IT.
– Call the hotel operator (dial 0), give your room number and explain that you are stuck in your room.
– Turn off the air conditioner and close the windows.
– Fill the bathtub with water, wet sheets and stuff them completely under the door and in air vents to prevent smoke or fumes entering your room.
– Stay low if there is smoke in the room.
– Keep a wet cloth over the nose and mouth as filter.
– If the door and walls are hot, cool them down by water.
– Remain calm and wait for further instructions. If you cannot exit, your room is the safest place. REMEMBER:
– The hotel emergency telephone number: Dial ”0”.
– Most people die from smoke, poisonous gases and panic rather than from flames.
– Do not attempt to pack belongings. Time is precious, safe your life first.
– If you are caught in smoke take short breaths and crawl to escape.
– Do not jump out of the building because the rescuers might just be a few minutes away.
2. Security instruction
– If your room key is lost or stolen, please report to the Front Desk immediately. The Hotel surcharge for losing the key is VND 150.000 per key.
– Lock your door from the inside after entering your room.
– Be sure that your door and windows are locked and secure before retiring or leaving your room. – Do not keep valuables unattended in your room. An electronic safety box is provided in your room and safety deposit boxes are available free of charge at the Front Desk.
– Do not reveal the name of the hotel or your room number to strangers.
– If you notice anything of a suspicious or alarming nature, or need special assistance, please contact Guest Service Official.
– Use the door viewer before opening your door. Hotel staffs can be identified by their uniforms and nametags.
– Do not draw attention to yourself by displaying large amounts of cash or excessive jewelry.
– Do not invite strangers to your room.
– There may be callers posing as hotel or travel agency representatives offering services such as shopping, tours and entertainment. The hotel provides these and additional services only upon request. Anyone contacting you spontaneously offering these services may be fraudulently misrep- resenting themselves. Please report such attempts to the hotel management through the operator (dial 0) immediately.
